Credit Guide

Version 1.1, 3 April 2019

Art Money Pty Ltd ABN 65 168 905 388
Australian Credit License 470221
20 Meagher Street
Chippendale, NSW 2008
Tel 1300 31 66 11

Art Money Pty Ltd is a credit provider of loans to customers who wish to purchase art from participating galleries.

In this Credit Guide, the words “we”, “our” and “us” refers to Art Money Pty Ltd.

This Credit Guide provides important information about us and how we provide credit assistance to you in relation to your art purchase loan.

Our services

We act as a credit provider for the loans to customers. As credit provider, our functions include:

• Receiving and considering your on-line loan application via our website;
• on receipt of your on-line loan application and subject to the terms of your credit contract (and/or other related document), make reasonable enquiries about your financial situation, and your requirements and objectives;
• coordinating the issue to you of your loan contract and related documents including any security (that we register on the Personal Property Securities Register over the art purchase);
• coordinating the settlement of your loan so that you are able to purchase the art from the participating gallery;
• coordinate your direct debit repayments of your loan to us pursuant to the direct debit terms included in your credit contract
• coordinating the periodic issue of loan and related statements to you as specified in your credit contract;
• assist you with general enquiries you may make in relation to your credit contract, security, and/or other related documents;
• perform and/or supervise collection activities in relation to customers who are in default under their credit contract, security and/or related documents; and
• deal with hardship applications from customers.

Fees and charges

We do not impose fees or charges on you when we provide credit assistance and other services.

Our commissions

We are required by law to inform you of any commissions that we are likely to receive, in relation to credit assistance we provide to you. We do not receive any commission in relation to your loan.

We do not pay commissions to third parties for the introduction of your loan to us. We have no volume bonus arrangement in place.

If you have a complaint

We believe that it is essential for our customers to be able to identify and deal with a company who has the ability, authority and proper training to hear and respond appropriately to any complaints or disputes.

Complaints can be lodged by contacting our Complaints Officer, Helen Lalas on: Telephone: 1300 31 66 11
Email: privacy@artmoney.com.au
Post: Complaints Officer, Art Money, PO Box 767, Newtown NSW 2042

If we can’t resolve your complaint

If you are not satisfied with the outcome of your complaint, you can contact our external dispute resolution provider Credit & Investments Ombudsman for an independent review on:
Credit and Investments Ombudsman Ltd
PO Box A252
South Sydney NSW 1235
www.cio.org.au
Telephone: 1800 138 422

The external dispute resolution process is free of charge.

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Version 1.0, 3 March 2015

Art Money New Zealand Limited
NZBN 9429042003243
PO Box 106-634
Auckland City 1143
New Zealand
Tel 0800 004 682

Art Money New Zealand Limited makes loans to customers who purchase art from participating galleries.

In this Credit Guide, the words “we”, “our” and “us” refers to Art Money New Zealand Limited.

This Credit Guide provides important information about us and our services relating to your art purchase loan. We are a responsible lender and comply with all applicable law, including the Responsible Lending Code.

Our services

As a responsible lender, our functions include:

• receiving and considering your on-line loan application via our website;
• upon receipt of your on-line loan application and subject to the terms of your credit contract (and/or other related document), making reasonable enquiries about your financial situation, and your requirements and objectives and to ensure the loan will not cause you substantial hardship;
• ensuring you make an informed decision before entering into the loan and security documentation;
• coordinating the issue to you of your loan contract and related documents including any security that we take over the art (and register on the Personal Property Securities Register);
• coordinating the settlement of your loan so that you can buy the art from the participating gallery;
• coordinating your direct debit repayments of your loan to us pursuant to the direct debit terms included in your credit contract;
• making continuous disclosure to you as specified in your credit contract;
• assisting you with general enquiries you may make in relation to your credit contract, security, and/or other related documents;
• performing and/or supervising collection activities in relation to customers who are in default under their credit contract, security and/or related documents;
• dealing with unforeseen hardship applications from customers; and
• complying with all applicable laws in relation to our services, including undertaking anti-money laundering checks.

Fees and charges

We do not impose fees or charges on you when we provide credit assistance and other services. We will charge a 2% credit card fee if you choose to repay your loan by credit card

Standard form contracts

You can download a copy of our standard form contract terms from our website.

If you have a complaint

We believe that it is essential for our customers to be able to identify and deal with a company who has the ability, authority and proper training to hear and respond appropriately to any complaints or disputes.

Complaints can be lodged by contacting our Complaints Officer on:
Telephone: 0800 004 682

Email: complaints@artmoney.co.nz
Post: Complaints Officer, Art Money,
PO Box 106-634 Auckland City 1143, New Zealand

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